Please arrive 5–10 minutes prior to appointment to complete intake paperwork upon your first visit to Skin Zen Spa. Appointments begin promptly at the time scheduled. If you arrive late, the appointment may be shortened to allow the Therapist to be on time for the next session.
In consideration of other guests, we ask that cell phones and pagers are turned off. Smoking is not permitted. Please honor the whisper policy during your service.
Children under the age of 18 years must be accompanied by an adult at all times and may not be left unattended in the spa lobby.
You may request a Therapist, however, we cannot guarantee the availability of any particular therapist. All of our Therapist are licensed and properly trained to ensure your comfort at all times. Therapist are subject to change without notice.
Please advise upon booking of any allergies, ailments or disabilities, especially if you have high blood pressure or you are pregnant.
20% Gratuity is recommended for Spa Services. However, we understand that may not work for all budgets and therefore will only require a minimum of 10% gratuity. A minimum of 10% gratuity will be applied for all services.
Please communicate with your Therapist to ensure satisfaction and to customize your services to fit your needs.
Advance reservations are strongly recommended. A credit card is required at the time of booking to guarantee appointment.
Cancellations and changes for treatments are accepted up to 24 hours prior to appointment without incurring a charge. No-Show/No-Call appointments will incur additional fees or forfeiture of monthly service benefit.